Supporting SaaS Administration: Google Workspace
Additional cloud administration evidence showing transferable support skills across users, groups, delegated roles, Gmail, Drive, security controls and audit-focused admin tasks.
How This Fits the Portfolio
This supporting section applies the same administration principles across another cloud platform: identity, access control, email configuration, collaboration settings, security controls, audit logs and user support.
The Google Workspace environment provides a secondary SaaS support scenario alongside the core Microsoft 365 and Service Desk evidence.
Supporting Evidence Areas
Identity and Access
Domain setup, organisational units, user lifecycle administration, groups, delegated roles and least-privilege admin access.
Email and Collaboration
Gmail configuration, Drive sharing, Calendar/resource booking and Meet settings from a support and administration perspective.
Security and Monitoring
Authentication controls, device management, audit logging, reporting and compliance/data-protection awareness.
Google Workspace Lab Evidence
00. Project Overview
Overview of the Google Workspace support lab, business scenario and environment scope.
Open Lab01. Domain and Email Configuration
Domain verification, DNS records, Gmail activation and email authentication.
Open Lab02. Organisational Units
OU hierarchy for departmental structure, inheritance and policy control.
Open Lab03. User Management
User creation, department placement and account administration.
Open Lab04. Groups and Access Control
Google Groups, membership and access-control foundations.
Open Lab05. Admin Roles and Delegation
Least-privilege admin roles, delegated access and custom role evidence.
Open Lab06. Security and Authentication
2-Step Verification, password policy and authentication controls.
Open Lab07. Gmail Configuration
Gmail safety settings, user settings and phishing/security evidence.
Open Lab08. Drive and Sharing
Google Drive sharing settings and access-control behaviour.
Open Lab09. Calendar and Resource Booking
Calendar resources, booking behaviour and meeting visibility.
Open Lab11. Device Management
Mobile/device management, enrolment and policy enforcement evidence.
Open Lab12. Reporting and Monitoring
Audit logs, email log search, Drive activity and investigation workflows.
Open Lab13. Compliance and Data Protection
Drive sharing controls, DLP-style rules, alerts and data protection posture.
Open LabHow This Supports Microsoft Support Roles
This section extends the SaaS administration evidence while keeping the main technical focus on Microsoft 365, Entra ID, Active Directory, Service Desk support and cloud administration progression.