Phase 2: Microsoft 365 Support Foundation

Microsoft 365 support labs covering cloud users, licensing, Exchange, Outlook, Teams, SharePoint and OneDrive.

Phase Summary

This phase proves the cloud collaboration and support layer for Nietz Ltd. It focuses on practical administration tasks a helpdesk or Microsoft 365 support engineer is likely to encounter.

Lab 05: Microsoft 365 User Admin

Created and validated cloud users and licence assignment.

  • Tenant/domain user administration
  • Licence assignment
  • Mailbox readiness
  • Cloud admin baseline
Open Lab

Lab 06: MFA, Password Reset and Licensing

Validated authentication and licensing support settings.

  • MFA/security baseline
  • Password reset support awareness
  • Licence validation
  • User support checks
Open Lab

Lab 07: Exchange Online

Configured mailbox and shared mailbox administration evidence.

  • User mailboxes
  • Shared mailboxes
  • Full Access and Send As
  • Exchange admin validation
Open Lab

Lab 08: External Mail Flow and DNS Records

Validated Outlook and mail flow behaviour from a support perspective.

  • Send/receive testing
  • Mail flow validation
  • DNS-backed mail routing
  • Message trace/support evidence
Open Lab

Lab 09: Microsoft Teams Collaboration

Built Teams collaboration spaces and validated member access.

  • Private IT Helpdesk Team
  • Owners and members
  • Tickets channel
  • File and post validation
Open Lab

Lab 10: SharePoint and OneDrive File Collaboration

Validated SharePoint and OneDrive file collaboration scenarios.

  • Teams-backed SharePoint files
  • Standalone HR Documents site
  • External sharing restriction
  • OneDrive file sharing to another user
Open Lab

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