Microsoft 365, Active Directory & IT Support Portfolio

Hands-on support evidence across Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and endpoint administration.

The portfolio uses a simulated company environment, Nietz Ltd, to demonstrate practical skills for helpdesk, service desk, MSP and Microsoft support roles.

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Portfolio Focus

This site is built around practical support evidence rather than theory-only notes. The main project follows Nietz Ltd from an on-premises Active Directory foundation into Microsoft 365 collaboration, Entra identity, endpoint administration and support troubleshooting.

Main Project

Microsoft Infrastructure

Active Directory, DNS, domain join, users, groups, file shares, Group Policy, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID.

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Support Evidence

Troubleshooting

Service-desk style investigations showing symptoms, checks performed, root cause, resolution, validation and escalation judgement.

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Supporting SaaS Project

Google Workspace

Google Workspace administration evidence covering domain setup, users, groups, admin roles, security, Gmail, Drive, Calendar, Meet, reporting and compliance.

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Planned

Networking Foundation

Planned Cisco/GNS3 networking track for VLANs, routing, DHCP, DNS, NAT, ACLs and troubleshooting scenarios that support the Microsoft lab environment.

Coming Soon

What This Portfolio Demonstrates